We warmly welcome individuals who are new to therapy! While starting therapy can feel overwhelming, it is also a time filled with hope and potential for positive change.

At Mindful Healing, we understand how important this process is. Which means we place a lot of care even at the beginning stages of our work together. We do not schedule any new appointments without first offering a free 15 minute consultation.

This consultation is often by phone, but if you prefer a video option, please let your healer know ahead of time to see if that can be arranged. We will coordinate a time that best works for both of our schedules and give you a call at your preferred provided number.

During this time, we will determine together if we would be a good fit and compatible for your needs and goals. As we are not officially your healer, we will only ask general questions to get a sense of the reasons you are coming to therapy.

Afterwards, assuming we are a good fit, we will give you time and space to determine if you would like to schedule an appointment.

If not, we would be happy to assist in providing you external referrals to best fit what you are looking for. You also do not have to take us up on this offer and you are welcome to continue your search.

BELOW ARE THE STEPS WE TAKE

Step 1: Typically, we recommend scheduling a free 15-minute consultation to see if your healer fits you. Think of it as a vibe check.

Step 2: You'll arrange an intake session if you and your healer decide to work together. You'll be set up in our electronic health records (EHR) system, Simple Practice, your online portal for documents, billing details, and other essential information during this time. You'll also be able to upload your insurance card information if applicable.

Step 3: Within 24 hours before your scheduled intake session, your healer will send you intake forms to complete. These forms include a comprehensive questionnaire and policies to review. Timely completion of these forms is crucial for a smooth intake process. If the forms are not completed in time, we will have to reschedule the intake session for our next available slot, which would be a huge bummer, and we'd like to avoid that!

While you complete the intake forms, we will verify your insurance coverage and provide you with details about the expected session costs.

Step 4: The intake session is our first meeting, lasting 90 minutes, during which your healer will ask you various questions to gain a deeper understanding of your life, the reasons for seeking help, your goals, and other essential aspects of your mental health and well-being.

Step 5: From there, you'll work with your healer to determine the frequency of your sessions based on your goals, availability, and financial considerations. If you need clarification on the frequency, we'll discuss it!

We acknowledge that being the first in your family or community to seek therapy can be a courageous and empowering step, challenging cultural or familial norms, and recognize the significance of this decision and are committed to supporting you every step of the way.

Our approach involves guiding you through our process and ensuring clear communication about the clinical decisions we make together.

Choosing whether to reach out to an LPC (Licensed Professional Counselor), LCPC (Licensed Clinical Professional Counselor), LGPC (Licensed Graduate Professional Counselor), or Resident may depend on your specific needs, preferences, and the level of experience you are seeking.

Don't hesitate to reach out to potential counselors for a brief consultation to discuss your needs and get a sense of their approach before making a decision.

All licensed healers accept CareFirst, BlueCross BlueShield, and Tricare Select policies. Tricare Prime requires a referral for services.

1) If using your insurance is a priority, we can provide external referrals of clinicians in your area, with your preferences, that take your type of insurance for currently accepting clients.

2) You can pay our out-of-network rates, which vary based on the duration of the session and the type of license your healer holds.

3) After paying for services with our out-of-network rate, you can submit a superbill. A superbill is a receipt summarizing the service and pertinent information an insurance provider would need to file a claim.

You, the client, are responsible for this process.

Suppose you do not have CareFirst, BlueCross BlueShield, or TRICARE Select as licensed professional counselors (LPCs) and licensed clinical professional counselors (LCPCs). In that case, our professional services often qualify for partial reimbursement under most insurance plans for psychotherapy services through out-of-network provider benefits.

Many insurance companies provide out-of-network benefits. Please review your insurance benefits to determine what your policy covers for out-of-network reimbursement rates. The client is responsible for learning and familiarizing themselves with the details of their coverage.

We offer out of network, in network.

Telehealth and in person sessions are the same fee.

Our fees are comparable and competitive to those out of network rates of other licensed clinicians practicing within the D.C. metro area.

You can find them here.

We use the Electronic Health Records (EHR) system, Simple Practice, to host our practice’s information.

When you become a client of Mindful Healing, you will input your preferred credit card information, HSA, or FSA into your Client Portal profile. This card will only be charged when a service is completed or another product is purchased.

We do not provide payment plans or refunds for services rendered.
If you have an outstanding balance, we kindly ask that it be resolved before scheduling your next appointment. We may pause future scheduling until the balance has been addressed.

We have learned that allowing a balance to grow while continuing therapy can create additional financial stress and may begin to affect the therapeutic process or relationship. Addressing balances promptly helps us support both your care and a clear, sustainable working relationship.

We do not accept cash or checks, mainly because most sessions are conducted virtually.

We will use the credit card on file in your Client Portal.

We are located at 20 F St., Office 722, NW Washington D.C. 20001 with some in-person options, as well as Telehealth (online) services for residents of Washington D.C., and Virginia.

Services take place over Simple Practice, a confidential, HIPAA-compliant video communication platform. They also have an app where you can take sessions on your phone.

We understand that life happens and schedules change!

We ask that you provide as much advance notice as possible. This helps us honor our clinicians’ time and, when possible, offer the appointment to another client who may be waiting for care.

You may cancel by emailing your clinician directly or contacting our administrative assistant. Please confirm your clinician’s preferred method of communication.

Cancellation Fees

• 24–48 hours before your appointment: 50% of the session fee

• Less than 24 hours before your appointment or a missed appointment: 100% of the session fee

How the Session Fee Is Determined

For clients using in-network insurance benefits, our practice has a contract with your insurance provider that establishes the approved rate for each service. Any cancellation fee is calculated using that contracted rate, not your usual copay or coinsurance amount.

Although we are not required to calculate cancellation fees using the insurance-contracted rate, we choose to do so as a best practice, out of respect for our agreements with insurance providers and, most importantly, for the clients who access our care through their insurance plans.

For example, if your insurance provider’s contracted rate for a session is $100, a 50% cancellation fee would be $50.

Please note that cancellation and missed-appointment fees are not covered by insurance and are the client’s responsibility.

For out-of-network or self-pay clients, cancellation fees are based on the full session fee. Our fees are listed transparently on our website and vary depending on the clinician’s licensing status and the type of service provided.

Thank You!

This policy helps us maintain consistency, fairness, and sustainability across the practice while honoring the time and care our clinicians reserve for each client.

Thank you for helping us support the well-being and culture of our practice community by valuing our time!